RETURN POLICY
To register your return and receive a paperless return label, please visit our RETURN PORTAL. All returns sent by post must be registered in the portal for pre-approval. Returns to any of our Livid store locations do not need to be pre-registered.
If you are not fully satisfied with your purchased merchandise, we will gladly accept returns within 30 days of delivery. When returning items purchased on our web shop you are entitled to a refund or item exchange. All returned merchandise shall be returned in its original condition and shall only be returned with original tags and packaging, unwashed and unused. Please do not attach tape to any of the products, and be sure to include the receipt you received with your original delivery.
Customers with products returned with tags missing will receive cash refunds with a deduction.
RETURN FEES
Product exchanges are free of charge, we handle shipping cost both ways. Register your exchange in the RETURN PORTAL, or opt in for store credit for the full item value.
For refunds, the following is applied and deducted from refunds:
- Return to any of our Livid stores: Free
- Return by our return label: 89 NOK Norway, 150 NOK international.
Shipping costs are not refunded.
After your have registered your return in our RETURN PORTAL, you will get your return sticker either by e-mail (international), or get a QR code you can show at the drop-off location (Norway). Pack off the items to be returned, secure the box properly, and deliver the package to your nearest dropoff location for postnord (norway) or UPS/DHL (international). We will refund you as soon as we receive the return.
Refunds will be issued to the same method of payment used for the purchase.
We guarantee our products to be free of manufacturing defects. But in case a defect should appear all products purchased on the Livid Jeans online store are subjected to 2 years warranty. This warranty covers production faults only and not regular wear and tear. If the item is refunded due to manufacturing defects, Livid Jeans will refund the cost of the items as well as the cost of returning it.
We only accept returns on products which are purchased from our flagship stores or through our online store.
All international returns/exchanges must be authorized by Livid Jeans. Please send your request to help@livid.no with order number and list of items you’d like to return. Upon confirmation from us, pack the items in the original package if possible, and send prepaid and insured to our headquarters in Trondheim, Norway. You will receive the information you need after getting in touch.
Livid Jeans is not responsible for compensation of lost packages without any proof of delivery. When your return is received we will refund the purchase immediately.
Please feel free to contact us if you have any questions, comments or concerns. We always appreciate any feedback you may have.
PAYMENT
We accept VISA, Mastercard, Paypal. Klarna and Vipps is supported in certain regions.
Upon placing your order, we will authorise the payment through your preferred method of payment. Payment will charged be on the same day as the goods is sent.
Purchasers under the age of 18 may not pay via invoicing
TAXES
international shipments
The prices displayed on our website includes all local taxes and duties. We will handle everything on our end, so there will be no surprises after your purchase.
DELIVERY
We strive to dispatch all goods within 24 hours. In Norway you can expect to receive the goods within 1-3 working days.
Delivery has occurred once the Purchaser or his/ her representative has taken possession of the item.
If the delivery time is not stated in the ordering solution, the Seller shall deliver the good to the Purchaser within a reasonable time frame and no later than 30 days after the order is placed by the customer. The good shall be delivered to the Purchaser unless other, special arrangements are made between the parties.
CONFLICTS
If you find any problems with the goods received, or late/non-arrivals, don't hesitate to get in touch and we will sort you out.
Claims must be directed to the Seller within a reasonable time. The parties shall attempt to resolve any disputes out of court. If this is not successful, the Purchaser may contact the Consumer Council of Norway for mediation. The Consumer Council may be reached on (+47) 23 400 500 or at www.forbrukerradet.no